Privacy Policy

1. Information We Collect

Information you provide directly

When you request a quote, contact us, or submit any form on the Site, we may ask for:

• Name
• Email address
• Phone number
• Pickup and drop-off addresses
• Moving date
• Details about the move (home size, services requested, special items, and so on)
• Any other information you choose to share

We also keep records of calls, emails, text messages, and other communications you send us.

Information collected automatically

When you visit the Site, certain information is collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the Site
• Referral URL (the site you came from)

We use this information to understand how the Site is used and to improve it.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and inquiries
• Schedule, perform, and complete your move or other services
• Send service-related messages such as confirmations, reminders, and follow-ups
• Process payments
• Improve our Site, services, and customer experience
• Comply with legal obligations
• Prevent fraud and protect our rights and our customers

We do not sell your personal information.

3. How We Share Your Information

We share information only as needed to operate our business:

• Service providers. Companies that help us run the Site or fulfill services, such as our lead-capture provider (Mooxy), our analytics provider (Vercel), our video testimonials provider (Wistia), and payment processors. These providers are only authorized to use your information to perform services for us.
• Business partners. When you request an out of the state move, we may share relevant information with a vetted partner mover to provide the service. We will let you know when this applies.
• Legal requirements. If required by law, court order, or to protect our rights, property, or the safety of others.
• Business transfers. If Blue Crab Moving is sold, merged, or reorganized, your information may be transferred as part of that transaction.

4. Cookies and Tracking

The Site uses cookies and similar technologies to operate properly and to help us understand how visitors use the Site. This includes:

• Essential cookies. Needed for the Site to function, for example remembering your theme preference.
• Analytics cookies. Anonymous usage data collected through Vercel Analytics.
• Third-party embeds. The Mooxy quote form and Wistia video testimonials set their own cookies when you interact with them.

You can disable cookies in your browser, but parts of the Site may not work as intended.

5. Third-Party Services

Some features on our Site are provided by third parties. Each handles data under its own privacy policy, and we encourage you to review theirs:

• Mooxy (lead-capture forms): mooxy.com
• Vercel Analytics (anonymous usage measurement): vercel.com/analytics
• Wistia (video testimonials): wistia.com
• Google Maps (address links in the footer)

6. Data Retention

We keep your information only as long as necessary to provide services, meet legal and tax requirements, resolve disputes, and enforce our agreements. Quote requests and moving records are typically retained for at least three years after the last interaction.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request a copy of the personal information we have about you
• Ask us to correct or delete your information
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details in Section 11. Marketing emails always include an unsubscribe link. If you receive a call you don't want, just tell us and we will remove you from our follow-up list.

8. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect the information you provide. No system is perfectly secure, and we cannot guarantee that information transmitted over the internet will always be safe.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review the policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, reach out:

• Blue Crab Moving Services
• 18744 Barn Swallow Ter, Gaithersburg, MD 20879
• (855) 514-8432
• info@bluecrabmoving.com